Refund Policy
Last updated: February 09, 2026
Dormis Therapy offers digital products like EMDR audio compilations to aid trauma recovery and emotional wellness. Due to their digital nature, our refund policy is strict.
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General Policy
All digital product sales are final and non-refundable once downloaded or accessed.
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Exceptions
Refunds may be considered for:
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Technical issues (e.g., download failures) – we'll provide assistance or a replacement.
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Incorrect product received due to our error – we'll correct it or refund.
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As required by law.
Approved refunds are processed to the original payment method within 7-10 business days.
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Request Process
Contact us within 30 days of purchase with your order number and issue details. We'll respond within 5 business days.
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No Refunds For
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Change of mind or dissatisfaction.
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Failure to check product details pre-purchase.
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Unauthorised use.
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