Refund Policy
Last updated: February 09, 2026
Dormis Therapy offers digital products like EMDR audio compilations to aid trauma recovery and emotional wellness. Due to their digital nature, our refund policy is strict.
General Policy
All digital product sales are final and non-refundable once downloaded or accessed.
Exceptions
Refunds may be considered for:
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Technical issues (e.g., download failures) – we'll provide assistance or a replacement.
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Incorrect product received due to our error – we'll correct it or refund.
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As required by law.
Approved refunds are processed to the original payment method within 7-10 business days.
Request Process
Contact us within 30 days of purchase with your order number and issue details. We'll respond within 5 business days.
No Refunds For
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Change of mind or dissatisfaction.
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Failure to check product details pre-purchase.
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Unauthorised use.